If you are using OBS as your encoding software then you can refer the link
https://5centscdn.net/help/knowledge-base/how-to-encode-a-live-stream-using-obs-studio/
If you are using Adobe flash media encoder as your encoding software then you can refer the link
https://5centscdn.net/help/knowledge-base/flash-media-live-encoder/
If you want our support team help to set up encoding software then kindly share your team viewer or any desk ID to our support team via live chat service